Frequently Asked Questions

Q: What are the requirements when creating a User ID and Password?
A: They must contain at least 4 characters, either letters or numbers, and they are case sensitive.
Q: Where can I find my vendor number?
A: Your vendor number is located on the bottom of your purchase order and begins with a #2. If you didn't receive a purchase order from your buyer, send an e-mail to and include a recent invoice number so we find the correct vendor number.
Q: How do I search for an invoice once I'm logged in?
A: The easiest way to use the portal to search is to only enter in one field, for example, the invoice number. Once you enter that, click the word "enter" on the left hand side to execute the search. If you leave everything blank and click "enter", it will populate any and all invoices we have received from you.
Q: Can I search for more than one invoice at a time?
A: Yes, enter each invoice number separated by a comma in the invoice field.
Q: What if my invoice does not appear on the website?
A: If an invoice is past due and not showing on the website, it means we never received that and you should fax or email it back into us for processing at 866-322-9381 or
Q: Why doesn’t the invoice or payment amount match what the original invoice was submitted for?
A: That could mean there was a pricing discrepancy or some other issue that caused us to short pay this. Please contact your original buyer or purchaser to discuss further.
Q: How long will it take for my invoice to be processed?
A: Once we receive your invoice, please allow 5-7 business days
Q: What if the payment due date listed is incorrect?
A: If there are any discrepancies with the payment terms you are seeing on the website, please reach out to your buyer or purchaser to discuss further, AP has no control over payment terms.
Q: I received a payment, but there was no remittance information included, how do I find what invoices were paid?
A: Only enter the amount of the payment received in the "Payment Amount" field on the right hand side. The system will provide the invoice numbers that make up the payment.
Q: What does the status "Received" mean?
A: The invoice has been received in Accounts Payable and is in our queue to process
Q: What does the status "Pending" mean?
A: This means the invoice is in process, but a discrepancy has been identified. This can be due to pricing or needing a goods receipt, and is something we are working internally to resolve. If you have further questions, please contact your buyer or purchaser for more details.
Q: What does the status "Scheduled" mean?
A: This is the date that the invoice will be scheduled to pay. When the payment has been sent, you will see the final payment release date for the date of payment.